Hawkesbury Motorcycles Holdings Pty Ltd T/AS Hawkesbury Motorcycles ABN 16 685 196 776 ("Hawkesbury Motorcycles", "we", "us", or "our") respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, hold, use and disclose personal information when you interact with Hawkesbury Motorcycles, including when you visit our website or do business with us. This policy applies to the website: hawkesbury.motorcycles
Hawkesbury Motorcycles also complies with electronic communications and marketing obligations regulated by the Australian Communications and Media Authority (ACMA), including the Spam Act 2003. By using our website or providing personal information to us, you consent to the collection, use and disclosure of that information in accordance with this Privacy Policy.
2. Personal Information We Collect
The types of personal information we collect depend on how you interact with Hawkesbury Motorcycles.
Contact and Identification Information
- Name, email, phone number
- Residential or mailing address
Customer and Vehicle Information
- Vehicle or motorcycle registration number
- Purchase and service history
Test Ride Verification Information
Where you participate in a test ride or dealership transaction, we may collect identification information for safety, compliance and insurance purposes, including:
- Driver's licence number
- Licence issuing state
- Motorcycle or vehicle registration number
Website Interaction Information
- Device and browser information
- Time spent on the website
- Referring website or search engine
- Approximate geographic location derived from IP address
3. How We Collect Personal Information
- Directly from you through enquiries or forms
- When you purchase or service a motorcycle
- When booking a service or test ride
- When contacting us by phone or email
- Through interactions with our website
- Through social media interactions
- Via authorised third parties such as finance providers or insurers
4. Cookies, Pixels and Tracking Technologies
Our website uses cookies and related tracking technologies to improve website functionality and marketing effectiveness. These technologies allow Hawkesbury Motorcycles to understand how visitors use our website, improve performance, measure advertising effectiveness, and display relevant advertisements.
5. How We Use Personal Information
- Responding to enquiries
- Processing motorcycle purchases
- Arranging servicing and parts supply
- Managing warranty claims
- Assisting with finance or insurance applications
- Improving our website and services
- Marketing motorcycles, parts or services
Electronic marketing communications are sent in accordance with the Spam Act 2003 and ACMA regulations, and will always include an unsubscribe option.
6. Disclosure of Personal Information
Hawkesbury Motorcycles does not sell personal information. However, we may disclose information where necessary to:
- Motorcycle manufacturers and distributors
- Finance and insurance providers
- Warranty service providers
- Freight and logistics companies
- IT and website service providers
- Marketing and analytics providers
- Professional advisers such as accountants or lawyers
7. Storage and Security
Personal information may be stored electronically or in physical records. We take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification or disclosure. Security measures include secure hosting environments, network security protections, and staff confidentiality obligations.
8. Access and Correction
You may request access to personal information we hold about you. If you believe information we hold is incorrect or outdated, you may request that it be corrected. Requests should be directed to the Hawkesbury Motorcycles Privacy Officer.
9. Retention of Personal Information
Personal information is retained only as long as required for business operations, legal obligations and dispute resolution. Where personal information is no longer required, we take reasonable steps to securely destroy or de-identify the information.
10. Privacy Complaints
If you believe Hawkesbury Motorcycles has breached the Privacy Act or mishandled your personal information, you may submit a written complaint. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au
11. Privacy Officer
Privacy Officer: Hawkesbury Motorcycles
Email: [email protected]
Website: hawkesbury.motorcycles
12. Changes to this Policy
Hawkesbury Motorcycles may update this Privacy Policy from time to time to reflect changes in legislation, technology or business practices. The most current version will always be available on our website.